In working to represent and support you to achieve your ambitions we do our very best to provide members and stakeholders with what they deserve; high quality service to meet and perhaps even exceed their expectations.
Sometimes though, we don’t get it quite right. In order to help us improve, we want you to tell us when we make mistakes because we don’t always spot them ourselves or perhaps don’t understand how or why we have disappointed you.
Please be assured that we will treat your complaint seriously, and will be as prompt in investigating and responding as possible. We will treat your complaint confidentially if it is appropriate to do so. Most importantly we aim to learn from our mistakes so that we can prevent them from happening again and can deliver a better standard of service as we develop.
If you have some general feedback, positive or negative, or something you'd like to raise with the Studnents' Union in confidence which isn't covered by any of the above, then please follow the link below to complete a feedback form. This will generate an email to the Chief Executive Officer of the Students' Union who will follow up on your input as soon as possible. We respect your privacy and, if needed, may respond to your feedback in an email on any address you provide. For our full Privacy Statement please click here.
If you have a complaint regarding an election that we are holding please contact the Deputy Returning Officer or complete and return a UCSU Elections Compaints Form. If you wish to appeal a decision of the Deputy Returning Officer, please complete and return a UCSU Elections Appeals Form.
If you have a complaint regarding the University of Cumbria, please visit and follow the Student Complaint Procedure. We can offer independent support on making a formal complaint. Visit www.ucsu.me/support to book an appointment.